Here's how ChatGPT quietly breaks UX expectations

ChatGPT has evolved – mostly under the hood. But on the surface, things started to diverge.

The session history treats Custom GPTs and regular chats the same. Same UI component. Same behaviour. Same three-dot menu. It works as expected… until it doesn't. Try moving a Custom GPT into a project folder. That menu option? Gone.

No feedback. No explanation. Just a quiet disconnect – the kind that happens when interfaces smooth over complexity instead of acknowledging it. A side effect of prioritising consistency over clarity.

Key takeaways:

• As functionality grows, clarity becomes more important.
• I'm all for consistency – but not at the expense of good UX.
• Sometimes, consistency can be misleading.
• Sometimes, good UX simply means saying: "This works differently."

So how can ChatGPT fix this?

• Enable the same action across both types – a technical fix.
• Or add a small visual cue to signal the difference – a visual fix.

Design for simplicity – not the illusion of it.